1. Identify the issue.
2. Choose the right time.
3. Choose the right place.
4. Begin with a positive stroke.
5. Stick to the issue.
6. Do not bring up the past.
7. Do not hit below the belt.
8. Take the other seriously.
9. Express anger nonabusively.
10. Do not play games.
11. Do not be passively aggresive.
12. Avoid asking for explanation of behaviors.
13. Avoid labeling and name calling.
14. Avoid Triangles (Do not bring others in to conflict you are seeking to settle).
This is good stuff. This is taken from The Family by Jack and Judith Balswick.
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